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Relationship Manager

1 - 3 year experienced
Posted: 30 days ago
Openings: 1
Applicants: 22
Become A Granimal
About Granimals

Granimals is a one-stop solution freeing people from pain and limitations and helping them achieve their dream outcomes via online injury rehabilitation, specialised sports performance, and strength & conditioning focused training. 

In 2 years of operations we have impacted the lives of ~3000+ global customers in 20 countries and 5 continents. We have bold ambitions to become the largest mindset-led injury rehabilitation organisation in the world By 2028.

Bootstrapped, founded and led by three childhood friends and ex-professional athletes – Aameen, Sidharth, and Rochan, Granimals have a team of experienced physiotherapists, trainers and coaches, that provide customised online programs tailored to each individual's needs.

Job Overview

As a Relationship Manager at Granimals, you will be a crucial part of our mission to provide exceptional service and support to our clients. The ideal candidate will have 1 to 3 years of experience in a client-facing role, a passion for fostering strong relationships, and the ability to understand and address client needs effectively.

  • Build and nurture strong relationships with existing clients.
  • Understand client needs and goals to offer personalised solutions.
  • Regularly communicate with clients to provide updates and gather feedback.
  • Collaborate with the program development team for seamless execution.
  • Facilitate smooth onboarding for clients into their respective programs.
  • Monitor and assess client satisfaction levels.
  • Work closely with clients to understand progress and challenges.
  • Identify upsell and cross-sell opportunities in collaboration with the sales team.
  • Maintain accurate records of client interactions.
  • Stay informed about industry trends, competitor activities, and market demands.
  • Bachelor's degree in Business, Marketing, or a related field.
  • 1 to 3 years of client-facing experience, preferably in a similar industry.
  • Strong verbal and written communication skills.
  • Proven track record of building and maintaining positive client relationships.
  • Experience working collaboratively with cross-functional teams.
  • Passion for delivering excellent customer service with a client-centric mindset.
  • Self-starter with the ability to take initiative and drive results.
  • Entrepreneurial Environment: Your ideas drive success. Take charge and act as an entrepreneur.
  • Generous PTO: Enjoy industry-leading Paid Time Off for a balanced life.
  • Flexible Work: Embrace diverse working styles with our remote-first approach.
  • Direct Exposure: Grow professionally by working closely with our senior executive team.
  • Clear Career Path: Own your career with a transparent roadmap for financial and professional progression.
  • Remote work opportunities