Relationship Manager

Remote

Full-time

1 - 3 year experienced

Posted: 30 days ago

Openings: 1

Applicants: 22

Become A Granimal

About Granimals

Granimals is a one-stop solution freeing people from pain and limitations and helping them achieve their dream outcomes via online injury rehabilitation, specialised sports performance, and strength & conditioning focused training.

In 2 years of operations we have impacted the lives of ~3000+ global customers in 20 countries and 5 continents. We have bold ambitions to become the largest mindset-led injury rehabilitation organisation in the world By 2028.

Bootstrapped, founded and led by three childhood friends and ex-professional athletes – Aameen, Sidharth, and Rochan, Granimals have a team of experienced physiotherapists, trainers and coaches, that provide customised online programs tailored to each individual's needs.

Job Overview

As a Relationship Manager at Granimals, you will be a crucial part of our mission to provide exceptional service and support to our clients. The ideal candidate will have 1 to 3 years of experience in a client-facing role, a passion for fostering strong relationships, and the ability to understand and address client needs effectively.

Responsibilities

Build and nurture strong relationships with existing clients.
Understand client needs and goals to offer personalised solutions.
Regularly communicate with clients to provide updates and gather feedback.
Collaborate with the program development team for seamless execution.
Facilitate smooth onboarding for clients into their respective programs.
Monitor and assess client satisfaction levels.
Work closely with clients to understand progress and challenges.
Identify upsell and cross-sell opportunities in collaboration with the sales team.
Maintain accurate records of client interactions.
Stay informed about industry trends, competitor activities, and market demands.

Requirements

Bachelor's degree in Business, Marketing, or a related field.
1 to 3 years of client-facing experience, preferably in a similar industry.
Strong verbal and written communication skills.
Proven track record of building and maintaining positive client relationships.
Experience working collaboratively with cross-functional teams.
Passion for delivering excellent customer service with a client-centric mindset.
Self-starter with the ability to take initiative and drive results.

Benefits

Entrepreneurial Environment: Your ideas drive success. Take charge and act as an entrepreneur.
Generous PTO: Enjoy industry-leading Paid Time Off for a balanced life.
Flexible Work: Embrace diverse working styles with our remote-first approach.
Direct Exposure: Grow professionally by working closely with our senior executive team.
Clear Career Path: Own your career with a transparent roadmap for financial and professional progression.
Remote work opportunities

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