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Customer Support Representative

0 - 2 year experienced
Posted: 30 days ago
Openings: 1
Applicants: 22
Become A Granimal
About Granimals

Granimals is a one-stop solution freeing people from pain and limitations and helping them achieve their dream outcomes via online injury rehabilitation, specialised sports performance, and strength & conditioning focused training. 

In 2 years of operations we have impacted the lives of ~3000+ global customers in 20 countries and 5 continents. We have bold ambitions to become the largest mindset-led injury rehabilitation organisation in the world By 2028.

Bootstrapped, founded and led by three childhood friends and ex-professional athletes – Aameen, Sidharth, and Rochan, Granimals has a team of experienced physiotherapists, trainers and coaches, that provide customised online programs tailored to each individual's needs.

Job Overview

As a Customer Service Representative at Granimals, you will play a key role in ensuring our customers receive exceptional service with a focus on those in the Physical Therapy and Fitness community. The ideal candidate will have a background in Physical Therapy or Fitness, possess excellent communication skills, and demonstrate empathy and patience in addressing customer needs.

  • Provide outstanding customer service to individuals in the Physical Therapy and Fitness sector.
  • Respond to customer queries and questions on social media channels such as Instagram, and Facebook etc. .
  • Address customer inquiries, concerns, and product-related questions with professionalism and accuracy.
  • Utilise your expertise in Physical Therapy or Fitness to guide customers in selecting products that meet their specific needs.
  • Collaborate with cross-functional teams to resolve customer issues and provide timely solutions.
  • Maintain a deep understanding of Granimals products/services to effectively assist customers.
  • Engage in ongoing training to stay updated on industry trends and Granimals offerings.
  • Contribute to the improvement of customer service processes by providing valuable insights.
  • Bachelor's degree in Physical Therapy, Marketing Business or relevant certification as a Fitness/S&C coach.
  • Strong communication skills with the ability to articulate complex information clearly.
  • Empathetic and patient approach to customer interactions.
  • Prior experience in Physical Therapy or related roles is preferred.
  • Customer-focused mindset with a passion for delivering excellent service.
  • Ability to work independently and collaboratively in a remote environment.
  • Proficiency in relevant software and communication tools.
  • Entrepreneurial Environment: Your ideas drive success. Take charge and act as an entrepreneur.
  • Generous PTO: Enjoy industry-leading Paid Time Off for a balanced life.
  • Flexible Work: Embrace diverse working styles with our remote-first approach.
  • Direct Exposure: Grow professionally by working closely with our senior executive team.
  • Clear Career Path: Own your career with a transparent roadmap for financial and professional progression.
  • Remote work opportunities